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Privacy Policy

Last updated: May 2026

Adam's Airport Inn ("we," "our," or "the hotel") is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Information We Collect

Information You Provide

When you make a reservation, check in, or communicate with us, we may collect:

• Full name
• Email address
• Telephone number
• Mailing address
• Credit card and payment information
• Government-issued identification (for check-in verification)
• Vehicle information (licence plate number, for parking)
• Special requests and preferences (room preferences, accessibility needs)

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website URL
• Approximate geographic location (based on IP address)

This information is collected through cookies and similar technologies, as described in Section 4.

2. How We Use Your Information

We use your personal information for the following purposes:

• Fulfil your reservation: Process bookings, manage your stay, and provide requested services.
• Communicate with you: Send booking confirmations, pre-arrival information, and respond to enquiries.
• Process payments: Charge for accommodation, services, and incidentals.
• Improve our services: Analyse website usage and guest feedback to enhance the guest experience.
• Legal compliance: Meet obligations under tax, accounting, anti-money laundering, and other applicable laws.
• Safety and security: Protect our guests, staff, and property.

We do not use your personal information for automated decision-making or profiling.

3. Third-Party Services

We share personal information with the following categories of third-party service providers, solely for the purposes described in this policy:

• Mews Systems: Our property management and booking engine platform. Mews processes reservation data, payment information, and guest details. Mews Privacy Policy
• Payment Processors: Credit card transactions are processed through PCI DSS-compliant payment gateways. We do not store complete credit card numbers on our systems.
• Google Analytics (GA4): We use Google Analytics 4 (Property G-BVM15P8KLT) to understand website traffic and usage patterns. Aggregated, anonymised event data is sent to google-analytics.com; visitor IP addresses are anonymised server-side by Google before processing. Google Privacy Policy
• Email Service Providers: Booking confirmation and communication emails are sent through third-party email services.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience.

Types of Cookies We Use

Managing Cookies

You can control cookies through your browser settings:

• Block all cookies: You may block cookies entirely, though some website features may not function properly.
• Delete cookies: You may delete existing cookies at any time through your browser settings.
• Opt out of Google Analytics: Install the Google Analytics Opt-out Browser Add-on.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy:

After the applicable retention period, personal information is securely deleted or anonymised.

6. Your Rights

Under PIPEDA, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal information.
• Withdrawal of Consent: Withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
• Deletion: Request that we delete your personal information, subject to our legal retention obligations.
• File a Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information in Section 9. We will respond to your request within 30 days.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted through our website
• PCI DSS-compliant payment processing through our third-party providers
• Access controls limiting employee access to personal information on a need-to-know basis
• Regular security reviews of our systems and processes

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

You may also contact the Office of the Privacy Commissioner of Canada:

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The "Last updated" date at the top of this page indicates when the most recent changes were made. We encourage you to review this page periodically.